Support & Help Center
Need assistance? We are dedicated to ensuring a safer, smarter experience on Shift9ja.
Hi there, how can we help you today?
Whether you are a Client trying to post tasks and secure errands, or a Helper working to complete active tasks and withdraw your earnings, we are here to support you at every stage.
Get in Touch
Email Support
info@shift9ja.comFor general inquiries, partnership, or account support.
Alternative Support Email
shift9ja@gmail.comFor urgent escrow support, KYC appeals, or technical issues.
Call Helpline
+234 803 643 4472Available Monday - Friday, 9:00 AM - 5:00 PM WAT.
Frequently Asked Questions
How do escrow payments work?
When a client accepts a helper's bid, the client secures the task budget into the Shift9ja escrow account. The funds are held safely by us and are only released to the helper's wallet after the client reviews the completed work and clicks 'Release Payment'. This guarantees that helpers get paid for their work and clients get the quality they expected.
How do I become a verified helper?
To build trust in our community, all helpers must complete identity verification. In the app, navigate to 'Profile' > 'Verify Identity' and upload a valid government-issued ID (NIN, Driver's License, or Voter's Card) along with biometric verification. Our moderation team reviews applications within 24 hours.
What if there is a disagreement or dispute on a task?
If a helper submits incomplete work or if a client refuses to release payments for completed tasks, either party can raise a dispute directly from the task page. Shift9ja has a dedicated dispute mediation team that will review the task instructions, chat history, and uploaded completion proof to resolve the issue fairly within 48 hours.
How do I withdraw my earnings?
Once a client releases escrow funds, they are immediately credited to your Shift9ja wallet. Go to the 'Wallet' tab, tap 'Withdraw', choose your bank, enter your account details, and the funds will be transferred to your local Nigerian bank account instantly.
Looking to delete your account?
Under our commitment to user privacy, you can delete your account and personal data at any time. Simply navigate to Profile > Delete Account within the Shift9ja app, or email us at shift9ja@gmail.com with the subject line "Account Deletion Request".